Return & Exchange

Return Policy

If you would like to return or exchange an item purchased on www.snbocon.com, please send us your request within 7 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.

 

Important:

• To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.  
• Initial shipping charges cannot be refunded.  
• When returning or exchanging items, Customers will be responsible for the charges of the return/exchange shipping.
• Snbocon reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
• Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
• Contact us if you have any questions regarding your return at snbocon@outlook.com.

 Returns:

If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.

We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.

 

Exchanges:

If you are exchanging your items, please make sure to send back any items you’re returning within 7 days of the request approval.

We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.

Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed.

 

Defective Items

If an item is received damaged or defective, please contact customer service immediately.

 

Returned to Sender / Refused Packages

Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.

 

Return address: Room D216, 888 Jindu West Road, Xingqiao Town, Songjiang District, Shanghai, China           Post Code 201612

Consignee: XU DONG    telephone: + 8615802186898

If you are unable to send the product to our address, please contact us by email and we will provide other return methods by mail.