FAQ
》What is the return policy?
A:If you would like to return or exchange an item purchased on www.snbocon.com, please send us your request within 7 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.
》What are the shipping options?
A:We usually use SF Express or DHL Express to send buyers' goods.
》What are the international taxes, duties, etc. that I have to pay？
Some countries have to pay customs duties when importing goods, and this fee is paid by the buyer. If the guest refuses to pay the duty and refuses to collect the package loss, the buyer will bear all the losses.
》When will I receive my order?
A:The time frame of order delivery is divided into two parts:
Processing time: in 2 working days
Shipping time: delivered in 7 to 15 working days
》What do I do if I never received my order?
A:If the buyer does not receive the goods, please email us immediately. We will verify that if the goods are lost, we will immediately refund to the buyer.
》What do I do if I received a defective order?
A:When you receive a defective order, please email us immediately, please take a photo for us to confirm, and we will refund the money to the buyer immediately after verification.
》How do I make changes to an order I’ve already placed?
A:Please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
》How do I make sure I order the right size?
A:You can check the recommended size to buy, or email us to tell you your height and weight, and our customer service will tell you the right size.
》How do I contact your company if my question isn’t answered here?
A：If you have any questions, please let us know by email（snbocon@outlook.com） and we will solve the problems honestly
A:If you would like to return or exchange an item purchased on www.snbocon.com, please send us your request within 7 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.
》What are the shipping options?
A:We usually use SF Express or DHL Express to send buyers' goods.
》What are the international taxes, duties, etc. that I have to pay？
Some countries have to pay customs duties when importing goods, and this fee is paid by the buyer. If the guest refuses to pay the duty and refuses to collect the package loss, the buyer will bear all the losses.
》When will I receive my order?
A:The time frame of order delivery is divided into two parts:
Processing time: in 2 working days
Shipping time: delivered in 7 to 15 working days
》What do I do if I never received my order?
A:If the buyer does not receive the goods, please email us immediately. We will verify that if the goods are lost, we will immediately refund to the buyer.
》What do I do if I received a defective order?
A:When you receive a defective order, please email us immediately, please take a photo for us to confirm, and we will refund the money to the buyer immediately after verification.
》How do I make changes to an order I’ve already placed?
A:Please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
》How do I make sure I order the right size?
A:You can check the recommended size to buy, or email us to tell you your height and weight, and our customer service will tell you the right size.
》How do I contact your company if my question isn’t answered here?
A：If you have any questions, please let us know by email（snbocon@outlook.com） and we will solve the problems honestly